Shipping policy

Effective Date: July 28, 2026

Thank you for shopping with WGH Apparel.

WGH products are produced and fulfilled through two separate systems:

  • Adult Lane Seven apparel and youth Comfort Colors apparel are made to order and fulfilled by Monster Digital through Printify.
  • Chapter Cards, vinyl stickers, and other WGH collectibles are packaged and mailed directly by WGH.

Because products may be fulfilled separately, a single order may arrive in more than one package and on different dates.

This policy applies to orders shipped within the United States.

1. Order Processing

Apparel orders

Paid apparel orders are reviewed and submitted to production within approximately 1–2 business days after purchase.

Once an apparel order has been submitted to production, WGH cannot guarantee that it can be canceled, changed, redirected, or upgraded.

Collectible orders

Chapter Cards, regular vinyl stickers, holographic vinyl stickers, and other WGH-fulfilled collectibles are normally prepared for mailing within 2–3 business days after purchase.

Processing may take longer during:

  • Product launches
  • Holidays
  • High-volume periods
  • Inventory counts
  • Severe weather
  • Postal interruptions
  • Other circumstances outside WGH’s reasonable control

Business days are Monday through Friday, excluding federal holidays.

2. Made-to-Order Apparel Production

All WGH apparel is made to order specifically for the customer.

Adult and youth apparel is fulfilled by Monster Digital through Printify. Production generally takes approximately 2–7 business days after the order is submitted.

Production time is separate from shipping time.

Production may take longer when:

  • A garment, color, or size is temporarily unavailable
  • A product does not pass quality control and must be reprinted
  • An order contains multiple items
  • The production facility experiences high demand
  • Equipment, staffing, inventory, weather, or carrier conditions cause delays
  • Holiday or seasonal volume affects production capacity

Production times are estimates and cannot always be expedited.

3. Apparel Shipping and Estimated Delivery

After production is complete, apparel ships directly from the production facility to the customer.

Standard United States delivery is generally estimated at 2–5 business days after shipment.

The estimated total apparel timeline is:

  • 1–2 business days: WGH order review and production submission
  • 2–7 business days: Production
  • 2–5 business days: Carrier delivery

Customers should generally allow approximately 5–14 business days from the order date for standard apparel delivery.

These timeframes are estimates and are not guaranteed delivery dates.

4. Collectible Shipping

WGH-fulfilled collectibles are generally mailed through USPS First-Class Mail in flexible envelopes.

Collectible delivery is generally estimated at 1–5 business days after mailing.

The estimated total collectible timeline is:

  • 2–3 business days: WGH processing and preparation
  • 1–5 business days: USPS delivery

Customers should generally allow approximately 3–8 business days from the order date for collectible delivery.

These timeframes are estimates and are not guaranteed.

5. Collectible Shipping Charge

A $0.99 shipping charge applies to WGH collectible orders.

This charge supports postage, handling, and direct fulfillment by WGH. It does not guarantee tracking or expedited delivery.

When an order contains both apparel and collectibles:

  • Apparel shipping charges apply to the apparel portion.
  • The $0.99 collectible shipping charge applies to the collectible portion.
  • Apparel and collectibles may arrive separately.

The final shipping amount shown at checkout controls the order.

6. Collectible Tracking

Standard collectible orders mailed through USPS First-Class Mail may not include tracking.

At WGH’s discretion, larger, heavier, rigid, higher-value, replacement, or bundled collectible shipments may be sent using USPS Ground Advantage or another appropriate tracked service.

WGH may use a tracked service when:

  • The package no longer qualifies for standard First-Class Mail
  • The contents require additional protection
  • The order contains several collectibles
  • The shipment is a replacement
  • Tracking is operationally necessary

A shipping-method upgrade selected by WGH does not necessarily result in an additional charge after checkout.

7. Split Shipments

Apparel and collectibles are fulfilled from different locations.

A single order may result in:

  • One package containing adult apparel
  • A separate package containing youth apparel
  • A separate envelope containing Chapter Cards or stickers
  • Multiple shipping or fulfillment notifications
  • Products arriving on different dates

Items within the same apparel order may also ship separately because of production availability or fulfillment routing.

Receiving one portion of an order does not mean the remaining products are missing.

Customers should review all shipment and fulfillment notifications before reporting an incomplete order.

8. Shipping Notifications

Apparel

When apparel ships, available tracking information will normally be sent to the email address or telephone number entered during checkout.

Tracking information may take time to update after the shipping label is created. A label-creation notice does not always mean the carrier has physically received or scanned the package.

Collectibles

Customers may receive a shipment-confirmation email when a WGH collectible has been mailed.

Standard USPS First-Class Mail collectible shipments may not include a tracking number or real-time delivery updates.

Customers are responsible for providing a valid email address and reviewing all shipping notifications.

9. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

The shipping address should include:

  • Full recipient name
  • Street address
  • Apartment, suite, building, or unit number
  • City
  • State
  • ZIP code

WGH is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Address-change requests must be sent to info@wghapparel.com within two hours of purchase.

Submitting an address-change request does not guarantee that the address can be changed. Once an apparel order enters production or a collectible order enters fulfillment, WGH may be unable to update the address.

10. Incorrect, Incomplete, or Undeliverable Addresses

When an order is returned, delayed, lost, or deemed undeliverable because of an address supplied by the customer:

  • A free replacement is not guaranteed.
  • A refund is not guaranteed.
  • Original shipping charges remain nonrefundable.
  • The customer may be responsible for additional production, postage, and reshipping costs.

If a carrier corrects an address or charges an additional fee, WGH may require payment of that amount before reshipment.

WGH is not responsible for an order delivered to an outdated address when the customer did not request a timely correction.

11. Returned-to-Sender Orders

An order may be returned to the sender because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Refused delivery
  • Failure to retrieve an item held for pickup
  • Carrier access problems
  • An unknown or unavailable recipient

Customers must contact info@wghapparel.com after receiving notice that an order is being returned.

WGH will determine whether reshipment is available. The customer may be required to pay:

  • The complete reshipping cost
  • Additional postage
  • The cost of reproducing an item when necessary

Returned-to-sender merchandise does not automatically qualify for a refund.

12. Apparel Delays and Missing Shipments

Estimated delivery dates are not guarantees.

If an apparel order has not arrived within 30 calendar days after its expected delivery date, the customer must contact info@wghapparel.com within the following seven calendar days.

The customer may be asked to:

  • Confirm the shipping address
  • Review the tracking history
  • Contact the carrier
  • Contact the local post office
  • Check parcel lockers and delivery areas
  • Ask household members
  • Ask nearby neighbors
  • Contact building staff or management

WGH and its production partner will investigate the shipment and determine whether a replacement, refund, store credit, or another remedy is appropriate.

Submitting a missing-package claim does not guarantee a refund or replacement.

13. Delayed or Missing Untracked Collectibles

Because standard USPS First-Class Mail collectible shipments may be untracked, delivery scans and real-time location information may not be available.

Customers should allow the complete estimated delivery period before reporting a collectible as delayed.

If an untracked collectible has not arrived, the customer must contact info@wghapparel.com within 30 calendar days of the shipment-confirmation date.

The request should include:

  • Full name
  • WGH order number
  • Complete shipping address
  • Description of the missing product
  • Date of the shipment-confirmation notice

WGH may review:

  • The address entered at checkout
  • The mailing date
  • Internal fulfillment records
  • Inventory records
  • Previous delivery or replacement claims
  • Any returned mail received by WGH

An untracked shipment is not automatically considered lost immediately after the estimated delivery date.

14. Packages Marked Delivered

When carrier records show that a package was delivered to the address entered at checkout, the delivery scan will be treated as evidence of delivery.

Before contacting WGH, customers should:

  • Check the mailbox
  • Check all doors and designated delivery areas
  • Check parcel lockers
  • Ask household members
  • Ask nearby neighbors
  • Contact building management
  • Contact the carrier or local post office
  • Allow one additional business day in case the package was scanned early

WGH will provide reasonable assistance with an investigation. However, a package marked delivered does not automatically qualify for a refund or replacement.

To the extent permitted by law, WGH is not responsible for theft, loss, or misplacement that occurs after confirmed delivery.

15. Damaged or Incorrect Products

Customers who receive damaged, defective, or incorrect products must follow the requirements in the WGH Refund, Replacement & Cancellation Policy.

Shipping-damage claims should include:

  • The WGH order number
  • A photograph of the complete product
  • A close photograph showing the damage
  • A photograph of the shipping package
  • A photograph of the shipping label

Customers should retain all products and packaging until the claim has been reviewed.

16. Multiple-Item Orders

Products ordered together may not always ship together.

WGH does not guarantee that:

  • All apparel will be produced at the same time
  • Adult and youth products will arrive together
  • Collectibles will arrive with apparel
  • Every shipment will use the same carrier
  • Every shipment will include tracking

Separate fulfillment does not mean that the order is incomplete.

17. Delivery Estimates and Personal Deadlines

All production, shipping, and delivery dates displayed by WGH, Shopify, Printify, Monster Digital, USPS, or another carrier are estimates unless a shipping service is expressly identified as guaranteed.

WGH does not guarantee delivery by:

  • Birthdays
  • Holidays
  • School events
  • Vacations
  • Travel dates
  • Gift-giving dates
  • Other personal deadlines

Customers should order early when a product is needed by a specific date.

WGH is not responsible for delays caused by:

  • Carrier disruptions
  • Severe weather
  • Natural disasters
  • Labor interruptions
  • Holiday demand
  • Production delays
  • Inventory shortages
  • Transportation interruptions
  • Government action
  • Incorrect customer information
  • Other circumstances outside WGH’s reasonable control

18. Shipping Restrictions

WGH currently accepts and ships orders only within the United States and to supported United States addresses available during checkout.

WGH does not currently offer international shipping.

An order placed using an unsupported address may be canceled and refunded when fulfillment is unavailable.

19. Shipping Charges and Refunds

Shipping charges are generally nonrefundable.

Shipping charges may be refunded only when:

  • WGH confirms that the wrong product was sent
  • A verified production or fulfillment error occurred
  • WGH expressly authorizes the refund
  • Applicable law requires otherwise

Choosing not to accept delivery, failing to retrieve a package, or entering an incorrect address does not automatically qualify the customer for a shipping refund.

20. Payment Disputes Related to Shipping

Customers should contact info@wghapparel.com and allow WGH a reasonable opportunity to investigate a shipment before filing a chargeback or payment dispute.

The following circumstances do not by themselves establish that an order was not fulfilled:

  • Products arriving in separate shipments
  • Normal production time
  • Estimated delivery windows
  • Untracked USPS First-Class Mail
  • Carrier delays
  • A delay caused by incorrect customer information

WGH may provide a payment processor, card issuer, or financial institution with relevant evidence, including:

  • Order records
  • Shipping information
  • Production records
  • Tracking information
  • Mailing and fulfillment records
  • Customer communications
  • Delivery scans
  • The shipping policy in effect when the order was placed

Nothing in this policy limits rights that cannot legally be waived.

21. Contact Information

Questions about processing, shipping, tracking, or delivery should be sent to:

WGH Apparel
Email: info@wghapparel.com
Service Region: United States

Include the WGH order number in the email subject line whenever possible.

22. Policy Updates

WGH may revise this policy to reflect changes in:

  • Fulfillment operations
  • Production partners
  • Shipping providers
  • Carrier requirements
  • Shipping rates
  • Available services
  • Applicable laws or regulations

The policy in effect when an order was placed will generally govern that order unless applicable law requires otherwise.

WGH Shipping & Delivery Policy v1.0 is now approved and locked. Any future changes require your explicit approval.