Refund policy
Effective Date: October 14, 2026
Thank you for purchasing from We Grow Here Apparel.
All WGH products are fulfilled directly by We Grow Here Apparel. This includes apparel, Chapter Cards, vinyl stickers, collectibles, and other products available through the WGH store.
Please review this policy before completing your purchase.
This policy applies to orders shipped within the United States.
- FINAL SALE POLICY
All WGH purchases are final sale.
We do not accept standard returns or exchanges for correctly fulfilled products.
WGH will review claims only when:
• An item arrives materially damaged during shipping
• An item arrives materially defective
• The wrong product was sent
• The wrong size or color was sent because of a WGH fulfillment error
• The wrong quantity was sent
• An item is missing from the package
• A product contains a significant printing, manufacturing, or production error
• A product is materially different from the confirmed order
• Applicable law requires another remedy
Submitting a claim does not guarantee approval.
WGH will review the available evidence and determine whether the claim qualifies under this policy.
- ORDER CANCELLATIONS AND CHANGES
Cancellation or order-change requests must be emailed to info@wghapparel.com within two hours of purchase.
Please include:
• Full name
• Order number
• Email address used at checkout
• Requested cancellation or change
Submitting a request within two hours does not guarantee that the order can be canceled or changed.
Once an order has entered fulfillment, WGH may be unable to cancel, change, redirect, intercept, or modify it.
The two-hour request period applies to:
• Size or color changes
• Product changes
• Adding or removing products
• Shipping-address corrections
• Shipping-method changes
• Full-order cancellations
Customers are responsible for reviewing all products, sizes, colors, quantities, shipping information, and order details before completing checkout.
- NON-RETURNABLE AND NON-REFUNDABLE CONDITIONS
A product does not qualify for a return, refund, replacement, exchange, or store credit because of:
• Change of mind
• Buyer’s remorse
• Accidental ordering
• Ordering the wrong product
• Ordering the wrong size
• Ordering the wrong color
• Personal fit or style preference
• Purchasing multiple sizes or products with the intention of returning some
• Failure to review the product description
• Failure to review the applicable size guide
• Minor differences between colors displayed on a screen and the physical product
• Normal manufacturing variation
• Normal printing, placement, cutting, stitching, or finishing variation
• Minor differences between product photography or mockups and the physical product
• Normal garment or material texture
• Normal wear and tear
• Failure to follow product or garment care instructions
• Improper washing, drying, ironing, cleaning, or maintenance
• Damage caused by alterations, repairs, customization, or modification
• Improper handling
• Improper storage
• Improper application
• Use inconsistent with the product’s intended purpose
• Damage caused by spills, stains, chemicals, cleaning products, or liquids
• Damage caused by pets, children, or other persons after delivery
• Damage caused by rain, snow, moisture, heat, direct sunlight, wind, extreme temperatures, or other environmental conditions after delivery
• Leaving a package outdoors or exposed to weather after delivery
• Damage caused after carrier-confirmed delivery
• Applying a sticker to an unsuitable surface
• Peeling, removing, or repositioning an adhesive product
• Refusing delivery
• Failing to retrieve a package
• Providing an incorrect or incomplete shipping address
• Theft, loss, or misplacement occurring after confirmed delivery
These examples are not exhaustive.
Nothing in this section limits rights that cannot legally be waived.
- WEATHER AND ENVIRONMENTAL DAMAGE AFTER DELIVERY
WGH is not responsible for damage that occurs after carrier-confirmed delivery.
This includes damage caused by:
• Rain
• Snow
• Moisture
• Heat
• Sunlight
• Wind
• Freezing temperatures
• Extreme temperatures
• Water exposure
• Animals
• Outdoor storage
• Other weather or environmental conditions
A package or product that is left outside, exposed to weather, or otherwise damaged after confirmed delivery is not considered damaged in transit.
These conditions do not qualify for a refund, replacement, return, or store credit unless applicable law requires otherwise.
- ELIGIBLE CLAIMS
WGH will review a claim when an item arrives:
• Materially damaged during shipment
• Materially defective
• Incorrect
• In the wrong size or color because of a WGH fulfillment error
• In the wrong quantity
• Missing from the package
• With a significant printing or production error
• Materially different from the confirmed order
Damage to shipping packaging alone does not automatically qualify for a remedy if the purchased product itself is undamaged and usable.
- CLAIM DEADLINE
Eligible claims must be reported to info@wghapparel.com within seven calendar days of the carrier-confirmed delivery date.
For an item missing from a delivered package, the claim must also be submitted within seven calendar days of delivery.
Claims submitted after seven calendar days may be denied.
Customers should inspect their order promptly after delivery.
- REQUIRED CLAIM DOCUMENTATION
A claim must include:
• Full name
• WGH order number
• Clear description of the issue
• Photograph of the complete product
• Close photograph clearly showing the damage, defect, or error
• Photograph of the shipping package
• Photograph of the shipping label
• Photograph showing damage to the package when shipping damage is claimed
• Photograph of the product label when the wrong size or product is claimed
• Photographs showing all affected items when multiple products are involved
• Any additional photographs, video, or information reasonably requested by WGH
WGH may request additional documentation when necessary to evaluate a claim.
Failure to provide sufficient documentation may result in denial of the claim.
- PRESERVING PRODUCTS AND PACKAGING
Do not wash, wear, apply, alter, repair, discard, dispose of, or continue using a product that is the subject of a claim until WGH completes its review.
Customers should retain:
• The product
• Original shipping packaging
• Shipping label
• Product tags when applicable
• Any damaged packaging
Failure to preserve the product or packaging may prevent WGH from verifying the claim and may result in denial.
Continued use of a product after claiming that it is materially damaged or unusable may also be considered when evaluating the claim.
- CONDITION AFTER USE
WGH cannot verify or accept responsibility for damage, deterioration, or changes occurring after a product has been:
• Worn
• Washed
• Dried
• Ironed
• Cleaned
• Applied
• Altered
• Repaired
• Modified
• Stored improperly
• Exposed to weather or environmental conditions
• Used in a manner inconsistent with its intended purpose
Once a product has been materially used or altered, WGH may be unable to determine whether the reported condition existed at the time of delivery.
This does not limit rights that cannot legally be waived.
- NORMAL PRODUCT VARIATIONS
Minor variations that do not materially affect a product’s appearance, function, wearability, or overall quality are not considered defects.
Normal variations may include:
• Minor differences in print placement
• Slight garment measurement differences
• Minor differences between screen colors and physical colors
• Minor fabric or texture differences
• Normal differences between production runs
• Minor stitching variation
• Minor sticker cutting variation
• Minor differences in product positioning or alignment
• Natural differences in how apparel drapes or fits individual bodies
Normal variation does not qualify an order for a return, refund, replacement, exchange, or store credit.
- STICKERS AND COLLECTIBLES
WGH stickers, Chapter Cards, prints, collectibles, and limited artifacts are final sale unless an eligible claim exists under this policy.
A sticker is not eligible for replacement or refund after it has been:
• Peeled
• Applied
• Removed
• Repositioned
• Damaged during application
• Applied to an unsuitable surface
• Exposed to conditions outside its intended use
WGH may review a claim when evidence shows that a material manufacturing defect prevented the product from being used as intended.
- RESOLUTION OF APPROVED CLAIMS
WGH determines the appropriate remedy for an approved claim.
Whenever reasonably available, replacement of the affected product will be the preferred remedy.
An approved claim may result in:
• Replacement of the affected item
• Replacement of the missing or incorrect item
• Store credit when WGH determines it is appropriate
• Partial refund when appropriate
• Refund to the original payment method when WGH determines that replacement is unavailable or inappropriate
• Another reasonable remedy selected by WGH
A monetary refund is not automatically available simply because a claim is approved.
Refunds will generally be considered only when:
• Replacement is unavailable
• Replacement is not reasonably appropriate
• WGH expressly approves a refund
• Applicable law requires a refund
Customers may communicate their preferred resolution, but WGH reserves the right to determine the appropriate remedy based on the circumstances of the claim and applicable law.
A customer may not receive both a replacement and a full refund for the same item.
- PHYSICAL RETURNS
Customers must not mail or return any product to We Grow Here Apparel unless WGH provides written return authorization.
WGH does not maintain a public customer-return address.
A shipping or return address shown on a package or shipping label is not automatically an authorized return address.
When WGH requires a physical return, WGH will provide:
• Written authorization
• Return instructions
• Approved return address
• Applicable return deadline
• Shipping instructions when appropriate
Items mailed without written authorization:
• May be refused
• May not be recoverable
• Will not automatically qualify for a refund
• Will not automatically qualify for store credit
• Will not automatically qualify for a replacement
• Remain the customer’s responsibility
• May require additional postage to return to the customer
Sending merchandise to an unauthorized address does not create an obligation for WGH to issue a refund or other remedy.
- RETURN SHIPPING FOR APPROVED CLAIMS
When WGH requires the physical return of an item as part of an approved claim, WGH will provide instructions regarding return shipping.
WGH may provide a prepaid return label or otherwise cover reasonable return-shipping costs when WGH confirms that:
• The wrong product was sent
• The item was materially defective when delivered
• The item was materially damaged during shipping
• A verified WGH fulfillment error occurred
Customers should not independently purchase return postage without written instructions from WGH and expect reimbursement.
Unauthorized shipping costs are not automatically reimbursable.
- MISSING ITEMS FROM A PACKAGE
If an order arrives but an item is missing from the package, the customer must report the issue within seven calendar days of delivery.
WGH may review:
• Order records
• Fulfillment records
• Inventory records
• Package weight
• Shipping information
• Packing records
• Photographs of the package
• Photographs of the shipping label
• Other available evidence
Submitting a missing-item claim does not automatically guarantee replacement or refund.
- SHIPPING-ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address during checkout.
WGH is not responsible for delivery problems caused by:
• Incorrect addresses
• Incomplete addresses
• Missing apartment, suite, building, or unit information
• Incorrect ZIP codes
• Outdated addresses
• Failure to retrieve a package held for pickup
• Refused delivery
• Failure to follow USPS instructions
If an order is returned, delayed, lost, or undeliverable because of information provided by the customer, a free replacement or refund is not guaranteed.
When reshipment is available, the customer may be responsible for additional shipping costs.
- LOST OR DELAYED SHIPMENTS
Estimated delivery dates are estimates and are not guaranteed unless the selected USPS service expressly provides a delivery guarantee.
If a tracked shipment appears delayed or missing, customers may be required to:
• Confirm the shipping address
• Review USPS tracking
• Contact USPS or the local post office
• Check parcel lockers
• Check designated delivery areas
• Ask household members
• Ask nearby neighbors when appropriate
• Contact building management
WGH may review fulfillment records, USPS tracking, shipping documentation, and other available information.
A replacement or refund is not guaranteed when loss or delay resulted from:
• Incorrect customer information
• Refused delivery
• Failure to retrieve a package
• Failure to follow carrier instructions
• Circumstances outside WGH’s reasonable control
- UNTRACKED SHIPMENTS
Certain qualifying lightweight items may be mailed using a USPS service that does not include tracking.
If an untracked shipment has not arrived, customers must contact info@wghapparel.com within 30 calendar days of the shipment-confirmation date.
WGH may review:
• Mailing date
• Shipping address
• Fulfillment records
• Inventory records
• Order information
• Returned mail
• Previous claims associated with the order, customer, or address
An untracked shipment is not automatically considered lost immediately after its estimated delivery period.
- PACKAGES MARKED DELIVERED
When USPS or another applicable carrier shows that a package was delivered to the shipping address provided during checkout, the delivery scan will be treated as evidence of delivery.
Before contacting WGH, customers should:
• Check the mailbox
• Check all doors and designated delivery areas
• Check parcel lockers
• Ask household members
• Ask nearby neighbors when appropriate
• Contact building management
• Contact USPS or the local post office
• Allow one additional business day when appropriate in case a package was scanned before final placement
WGH will provide reasonable assistance when possible.
However, a package marked delivered does not automatically qualify for a refund or replacement.
To the extent permitted by law, WGH is not responsible for theft, loss, misplacement, weather exposure, or other damage occurring after carrier-confirmed delivery.
- SHIPPING COSTS AND REFUNDS
Original shipping charges are generally nonrefundable after an order has shipped.
Shipping charges may be refunded when:
• WGH sent the wrong order
• A verified WGH fulfillment error occurred
• WGH expressly agrees to refund the charge
• Applicable law requires otherwise
Refusing delivery, failing to retrieve a package, providing an incorrect address, or deciding that a product is no longer wanted does not automatically qualify a customer for a shipping refund.
- REFUND PROCESSING
When WGH approves a monetary refund, the refund will generally be initiated within five business days after final claim approval.
Banks, card issuers, and payment providers may require additional time to process and post the refund.
Refunds to the original payment method can only be returned to the payment method used for the purchase.
WGH does not control processing times after a refund has been submitted to the payment provider.
- STORE CREDIT
When WGH elects to issue store credit:
• Store credit has no cash value
• Store credit cannot be redeemed for cash
• Store credit is generally non-transferable
• Account or identity verification may be required
Issuing store credit does not require WGH to offer store credit for future claims.
- DUPLICATE REFUNDS AND RECOVERIES
A customer may not receive more than one financial recovery for the same product, order, loss, or claim.
This includes receiving both:
• A replacement and a full refund
• Store credit and a full refund
• A merchant refund and a chargeback credit
• A replacement and a chargeback credit
• USPS or carrier reimbursement and full reimbursement from WGH
• Insurance reimbursement and full reimbursement from WGH
If a bank, card issuer, payment processor, carrier, insurer, or another party has already reimbursed the customer, WGH may deny, reduce, or reverse an additional remedy to the extent permitted by law.
If a payment dispute is opened while WGH is reviewing a claim, WGH may pause its internal resolution process while the dispute is pending to prevent duplicate reimbursement.
- CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact info@wghapparel.com and allow WGH a reasonable opportunity to investigate and resolve an order issue before filing a chargeback or payment dispute.
A payment dispute does not replace the documentation or claim requirements contained in this policy.
WGH reserves the right to contest disputes that are:
• Unauthorized
• Duplicative
• Inconsistent with shipping or delivery records
• Inconsistent with customer communications
• Based on exclusions clearly stated in this policy
• Filed after a refund, replacement, or store credit has already been accepted
• Based on inaccurate claims that an order was unauthorized, not received, defective, damaged, or not as described
WGH may provide relevant information to a payment processor, card issuer, bank, or financial institution, including:
• Order records
• Payment records
• Checkout information
• Product descriptions
• Product photographs
• Size guides
• Fulfillment records
• Shipping labels
• USPS tracking
• Delivery records
• Customer communications
• Claim documentation
• Photographs supplied by the customer
• Refund or replacement records
• Applicable store policies
• Evidence that relevant policies were available before purchase
The customer’s payment provider or financial institution makes the final decision regarding a chargeback.
Nothing in this policy prevents a customer from exercising rights that cannot legally be waived.
- FRAUDULENT, ABUSIVE, OR REPEATED CLAIMS
To the extent permitted by law, WGH reserves the right to deny a claim, cancel an unfulfilled order, restrict future purchases, or require additional verification when there is evidence of:
• Fraud
• Altered, misleading, or manipulated photographs
• False or conflicting information
• Repeated unsupported claims
• Return or refund abuse
• Chargeback abuse
• Attempts to obtain duplicate products or reimbursement
• Continued use of an item after claiming that it was unusable
• Failure to provide requested documentation
• Unusual ordering or dispute activity
• Attempts to misrepresent post-delivery damage as shipping damage
Claims will be evaluated using available records, evidence, circumstances, and applicable law.
- CUSTOMER CARE RESPONSIBILITY
Customers are responsible for following all product care, washing, storage, application, and use instructions provided by WGH.
Failure to follow those instructions may damage the product and does not create a defect or fulfillment error for which WGH is responsible.
- CONTACT INFORMATION
Questions, cancellation requests, and eligible claims should be sent to:
We Grow Here Apparel
Email: info@wghapparel.com
Service Region: United States
Please include the WGH order number in the email subject line whenever possible.
- POLICY UPDATES
WGH may revise this policy to reflect changes in:
• Business operations
• Fulfillment practices
• Product offerings
• USPS or carrier procedures
• Payment-processing requirements
• Applicable laws or regulations
The policy in effect when an order was placed will generally govern that order unless applicable law requires otherwise.
This policy does not limit consumer rights that cannot legally be waived under applicable law.
WGH Refund, Replacement & Final Sale Policy v2.0
Effective October 14, 2026